service designer + researcher
5+ years of experience in the US and Italy, across design consultancies, a start-up, academic lab, and local government
Currently…
Service Designer @ Fifth Beat:
Conducting multi-modal research on multidisciplinary design teams to support B2B and B2C companies improve service delivery, digital touchpoints, and web accessibility
Doing repair work and growing my repair/maintenance/care skills in my free time. Sometimes with community repair groups, and sometimes on my own.
Are you hiring? I’m open to work…
in service design, user research, product strategy, operations
full-time or contract
remote on EST (USA) or CEST (EU) time zones, open to flexibility
I bring to the table…
Qualitative Research and Actionable Synthesis
multi-modal research planning, creation of themes + models + insights + imperatives from a variety of qualitative sources, experimentation and interventions from research findings
Research and Experimentation for Employee Skill Building
Service Design Lens + Toolkit
deep theoretical and practical knowledge of service design concepts and tools, team leadership of newcomers to the field, development of service design deliverables that bring tangible change to workplaces
service blueprints, offering maps, actor + stakeholder + ecosystem maps, service landscape analysis, touchpoint inventory + analysis, etc
Creating a blueprint to contextualize redesign of digital touchpoints
Facilitation: Skill Building and Co-Design
development and implementation of workshops for building design skills and methods, design of engaging boundary objects, development and outcome synthesis of co-design workshops
Skill-building driven client engagement with research, ideation, and blueprinting workshops